Wayne Provides Lifetime Industrial Packaging Technical Support

Wayne Provides Lifetime Industrial Packaging Technical Support

How Wayne Automation Supports Their Machines–for Life

Having a reliable partner that stands by you over the entire lifespan of your equipment is invaluable. At Wayne Automation, our commitment to supporting our packaging equipment and parts is what sets us apart.

We provide access to parts, competitive pricing, expert engineering, and personalized support, to ensure that our customers can rely on our equipment. You can be secure in the knowledge that you have a trusted partner supporting them every step of the way.

The longevity and reliability of the equipment you invest in can significantly impact your operations and bottom line. After all, machines are at the core of your packaging processes, and any downtime or inefficiency can result in substantial losses.

When it comes to investing in automated machinery, it’s crucial to consider industrial packaging equipment technical support and after-sales services provided by the manufacturer. Wayne Automation is proud to support our machinery–for life.

Commitment to Ongoing Industrial Packaging Equipment Technical Support

A photo of a Wayne Automation service technician by a machine.We’ve built a reputation for our unwavering commitment to providing ongoing support for our machinery long after the initial purchase. This dedication stems from our belief that customers’ needs extend beyond the point of sale and into the entire lifecycle of the equipment.

As many of our customers have Wayne machines that are literally decades old, it’s important to us that we are able to continue to support them. Our competitors may stop supporting machines at a certain age, but that’s not how we do things at Wayne.

Whether you have a decades-old packaging machine with Wayne or newer equipment, you can expect the same dedicated service and support from our team.

Access to New and Obsolete Parts

A significant aspect of our support is providing parts for our machines. We understand that as equipment ages, certain components may become obsolete or require replacement due to wear and tear.

With Wayne Automation, you never have to hear the dreaded phrases, “Sorry, that part is no longer available,” or “We no longer support that machine.”

Our service team takes pride in their ability to secure parts for our customers’ machines, even if the parts are obsolete. We often have the capacity to modify older parts or offer modern alternatives to ensure that your equipment continues to operate optimally.

We can even have a service technician come on-site to install your new part, allowing you to get your machine up and running again as soon as possible.

Competitive Pricing and Special Quotes

Photo of a Wayne Automation machine.Wayne Automation goes the extra mile with our packaging equipment support services by offering one-time special pricing for obsolete parts that customers urgently need. Our experienced service techs are always willing to work with you to provide an obsolete part or alternative solutions to ensure that your operations remain uninterrupted.

On top of this, we acknowledge that ongoing maintenance and support should not become a financial burden for you. We know our machines and we know how far preventative maintenance can go in keeping them running optimally. That’s why we always offer competitive pricing for our services and parts, making it financially feasible for you to keep their equipment in top condition.

Superior Engineering Expertise

Our commitment to our packaging machines’ longevity is reinforced by our dedicated engineering team. With a strong focus on innovation and problem-solving, our engineers are well-equipped to address any challenges that arise, from minor adjustments to major overhauls.

In-House and On-Site Service

Photo of a Wayne Automation employee working on a machine.Wayne Automation offers a comprehensive range of technical services, including both in-house and on-site assistance. Our team understands that some issues can be resolved remotely, while others may require direct intervention.

Our decades of experience allows us to provide on-site and remote industrial packaging equipment technical support. In this way, we’re able to ensure that your packaging machinery continues to operate efficiently, resulting in minimal downtime and costs for you.

Tailored Packaging Equipment Support Solutions

One of our key strengths is our ability to provide personalized support solutions. We recognize that each customer’s needs are unique. Wayne offers a wide variety of packaging equipment support services, and adapts our offerings as needed to support your packaging machinery.

With Wayne, you’re never left with an expensive system that the manufacturer no longer supports–you have a partner for life with us.

Contact Wayne Automation Today

Whether you have an outdated machine your manufacturer no longer supports, or Wayne machinery that you need to update, our team is here to help. Contact Wayne Automation today to discuss your options for your machinery. We support our equipment for life and stand behind that guarantee!

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